Before you Begin

Supervisor/Manager Information

Review the following information to get the most out of the Jackrabbit Training System:

1. Determine which lessons you'd like your learners to review, such as the Front Desk Staff lessons 1-5. Some lessons may not apply to your organization, as they depend on the specific features and settings you have chosen to use.
2. Give your learners the email address they should enter on their quizzes. When each quiz is submitted, quiz results will be automatically sent to this email address.
3. Provide the following resources to your learners:
   • This Lesson Checklist to track progress. After opening the Lesson Checklist, go to the Google Sheets File menu and select Make a copy, Download, or print.
   • The Jackrabbit Training System URL - http://trainingstaff.jackrabbitclass.com/help.
4. Assign practice exercises for your learners. The Front Desk Staff and the Supervisors and Manager roles each include exercises to practice key concepts from the lessons. Consider providing additional exercises/scenarios or specific data (fake names and addresses, classes, etc.) for practice.
5. Access quiz results for completed quizzes. The email address provided on the quiz will receive an email containing the quiz responses. To view the results and feedback, select the View Score button in the email.
6. Encourage any learners completing the Front Desk Staff or Supervisors and Manager roles to take the certification quiz after completing all lessons. If a passing score is achieved, a certificate will be sent to the email address specified on the certification quiz.

View quiz information

View approximate time to complete each lesson

Learner Instructions

Review the following information to get the most out of the Jackrabbit Training System:

1. Speak with your Manager/Supervisor to determine which sections of the Training System you need to complete.
2. Use this Lesson Checklist to track your progress. After opening the Lesson Checklist, go to the Google Sheets File menu and select Make a copy, Download, or print.
3. Review the topics covered in each lesson for the role(s) you are completing.
4. Use our practice Jackrabbit system to work through any practice exercises to apply what you've learned.
5. Complete and submit each Lesson Quiz. Make sure to enter the email address provided by your supervisor to ensure that results are sent to the correct address.
6. Take the Front Desk Staff or Supervisors and Managers certification quiz after completing all lessons for the role. If a passing score is achieved, a certificate will be sent to the email address specified on the certification quiz.

Need Help?

If you have questions regarding this Training System, contact Education@Jackrabbittech.com with the Subject "Training System".

For questions regarding Jackrabbit, our Help Center has a full range of help articles beyond what is included in this Training System and also includes additional training options.  Select the ? icon on the menu bar in Jackrabbit to access the Help Center or other help resources.  

Select each link below for more details on where to go with questions.