In this lesson, you'll learn how to use the Parent Portal to manage customer accounts, troubleshoot login issues, and track user activity within Jackrabbit.
Lesson Outline
Select each link below to review the topics covered in this lesson. Each topic will open in a new browser tab, allowing for easy navigation throughout the lesson.
| Topic | Description |
|---|---|
| The Parent Portal - An Overview | Use the Parent Portal to allow your existing customers to manager their account with you online, at any time of day. |
| Introduce Your Parent Portal/Instructional Video |
Notify parents about the Parent Portal and its benefits to enhance their experience and engagement.
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| Parent Portal - Your Customers' First Login |
Provide customers with their Parent Portal login information, allowing access to manage their account details.
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| Use the Parent Portal Log to View Portal Activity |
Use the Parent Portal Log to troubleshoot login issues, search for specific User activity, and monitor absences and makeup sessions scheduled by parents.
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| Parent Portal Information on the Contact Page | View Parent Portal information and reset a contact's portal password at the bottom of the Contact page. |
| Test Access to Your Parents' Portals |
Test a Parent Portal login by adding yourself as a contact to the family, generating a password, and logging in.
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| Parent Portal Password Reset Issues | View email history to confirm a password reset email was sent. |
| Multiple Incorrect Parent Portal Password Attempts | Help customers whose Parent Portal access has been suspended by resetting their password via email or the Family record.
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| Legal Policies and the Parent Portal | Use the Parent Portal to have customers agree to or renew legal policies online, eliminating the need for paper signatures.
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Now it’s your turn! Put your knowledge to the test with these practice exercises.
End of Lesson Quiz
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