In this lesson, you'll learn how to troubleshoot email issues, create and customize templates, review notification settings, and send emails.
Lesson Outline
Select each link below to review the topics covered in this lesson. Each topic will open in a new browser tab, allowing for easy navigation throughout the lesson.
| Topic | Description |
|---|---|
| Messaging Guidelines |
Ensure that your messages are effective, compliant with regulations, and well-received by your audience.
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| Increase Your Email Delivery Rate |
Take action to ensure email delivery to your customers.
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| Troubleshoot Problems with Email |
Use Jackrabbit to help identify why customers may not be receiving your emails.
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| Customize a Jackrabbit Email Template (Classic Editor) |
Customize a Jackrabbit email template by updating placeholder images and details such as dates, times, and locations.
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| Create Custom Email Templates |
Create custom email templates to ensure consistent and professional branding, save time with reusable designs, and enhance engagement.
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| Copy an Email Template |
Copy an existing email template to make it readily available for use on the List Templates page.
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| Email Notification Settings |
Designate an email address for default replies and system notifications, such as Online Registrations and Parent Portal payments.
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| Send an Individual Email | Send an email to a specific family or staff member.
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| Email Families | Email multiple families from the All Families page or the Families menu, or an individual family from the Family record.
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| Zippy AI - Your Jackrabbit Email Assistant | Enhance your email communication with Zippy AI to quickly craft personalized, engaging emails using class-specific details.
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| Upload and Manage Jackrabbit Files | Upload and manage files to store and incorporate into your emails.
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| Email Classes | Send class emails from the Class record, Waitlist, or the All Classes page.
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| Schedule an Email to be Sent at a Later Time | Schedule an email to be sent up to 90 days in the future.
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| Preview, Edit, or Cancel a Scheduled Email | Use the Scheduled Emails report to preview, edit, or cancel a scheduled email.
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| Email Students
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Send emails or student schedules to students and families from the All Families, All Students, or the All Classes pages.
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| Email from Reports | Generate emails directly from several reports to simplify and streamline communication with different groups.
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| View Sent Emails | View emails sent to families or staff members within the past 365 days.
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| Sent Emails Report | Access the Sent Emails report for a list of emails sent to your students, contacts, and staff, based on the filters you select.
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| Email Bounce Report | Identify email addresses that are repeatedly undeliverable with the Email Bounce report.
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Now it’s your turn! Put your knowledge to the test with these practice exercises.
End of Lesson Quiz
Once you have reviewed all the articles in this lesson, click the button below to take the lesson quiz. This quiz will assess your understanding of the key concepts in this lesson. Don't forget to enter your full name and either your email address or the email address provided by your supervisor to ensure that results are sent to the correct address.
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