Front Desk Staff
| Quizzes | Total Possible Points | Points Needed for an "A" | Points Needed for a "B" | Points Needed for a "C" |
|---|---|---|---|---|
| The Basics | 11 | 10 | 9 | 8 |
| Search in Jackrabbit | 8 | 7 | 7 | 6 |
| Add Families | 9 | 8 | 7 | 6 |
| Update an Existing Family | 10 | 9 | 8 | 7 |
| Update an Existing Family (Continued) | 9 | 8 | 7 | 6 |
| Enroll/Register Students into Classes | 9 | 8 | 7 | 6 |
| Waitlists, Trial, and Future Enrollments | 13 | 12 | 11 | 9 |
| Work with Students - Absences | 7 | 6 | 6 | 5 |
| Work with Students - Attendance | 5 | 4 | 4 | 3 |
| Emailing Families/Students | 6 | 5 | 4 | 4 |
| Emailing Families/Students (Continued) | 5 | 4 | 4 | 3 |
| Post Fees to an Individual Family | 5 | 4 | 4 | 3 |
| Fixed Fees | 7 | 6 | 6 | 5 |
| Collect Payment from an Individual Family | 11 | 10 | 9 | 8 |
| Events and Appointments | 8 | 7 | 7 | 6 |
| Parent Portal - The Basics | 8 | 7 | 7 | 6 |
| Front Desk Certification | 30 | 27 | 24 | 21 |
Coaches/Instructors and Staff
| Quizzes | Total Possible Points | Points Needed for an "A" | Points Needed for a "B" | Points Needed for a "C" |
|---|---|---|---|---|
| Staff Portal - The Basics | 11 | 10 | 9 | 8 |
| Staff Portal - Enter Time - Clock In/Out | 6 | 5 | 4 | 4 |
| Staff Portal - Enter Time - Manual In/Out | 7 | 6 | 6 | 5 |
| Staff Portal - Enter Time - Total Hours | 7 | 6 | 6 | 5 |
| Staff Portal - Enter Attendance | 7 | 6 | 6 | 5 |
| Staff Portal - Update Skills/Levels | 7 | 6 | 6 | 5 |
Supervisors and Managers
| Quizzes | Total Possible Points | Points Needed for an "A" | Points Needed for a "B" | Points Needed for a "C" |
|---|---|---|---|---|
| The Basics | 11 | 10 | 9 | 8 |
| Search in Jackrabbit | 8 | 7 | 7 | 6 |
| The Executive Dashboard | 9 | 8 | 7 | 6 |
| Manage Users | 8 | 7 | 7 | 6 |
| Staff Management | 9 | 8 | 7 | 6 |
| Staff Portal Settings | 10 | 9 | 8 | 7 |
| Staff Portal Settings (Continued) | 17 | 15 | 13 | 12 |
| Staff Portal Management | 13 | 12 | 11 | 9 |
| Manager Use of the Time Clock | 9 | 8 | 7 | 6 |
| Work with Classes | 9 | 8 | 7 | 6 |
| Worth with Classes (Continued) | 12 | 11 | 10 | 9 |
| Class Enrollment Management | 11 | 10 | 9 | 8 |
| Tuition Fees | 9 | 8 | 7 | 6 |
| Tuition Fees (By Class Fee Billing Method) | 13 | 12 | 11 | 9 |
| Tuition Fees (By Total Hours Billing Method) | 8 | 7 | 7 | 6 |
| Non-Tuition Fees | 7 | 6 | 6 | 5 |
| Collect Payment from an Individual Family | 10 | 9 | 8 | 7 |
| Collect Payment from Multiple Families | 14 | 13 | 12 | 10 |
| Send Emails | 13 | 12 | 11 | 9 |
| Financial Reports | 14 | 13 | 12 | 10 |
| Enrollment Reports | 17 | 15 | 13 | 12 |
| Supervisors and Managers Certification | 50 | 45 | 40 | 35 |
