It is important to allow plenty of time for trainees to go through training to help avoid cognitive overload as they are trying to process and remember a lot of information.
The amount of time a trainee will take to complete a lesson will vary. Consider their level of education, reading comprehension, and if they are visual learners or hands-on learners. Some individuals are not good test-takers and may need to retake quizzes. The times below are approximate and are meant only to be used as a guide.
Front Desk Staff
| Quizzes | Approx. Time |
|---|
| The Basics | 60 |
| Search in Jackrabbit | 60 |
| Add Families | 30 |
| Update an Existing Family | 30 |
| Update an Existing Family (Continued) | 20 |
| Enroll/Register Students into Classes | 45 |
| Waitlists, Trial, and Future Enrollments | 45 |
| Work with Students - Absences | 45 |
| Work with Students - Attendance | 35 |
| Emailing Families/Students | 45 |
| Emailing Families/Students (Continued) | 30 |
| Post Fees to an Individual Family | 45 |
| Fixed Fees | 30 |
| Collect Payment from an Individual Family | 120 |
| Events and Appointments | 45 |
| Parent Portal - The Basics | 45 |
| Total - Front Desk Staff | 12 hours |
Coaches/Instructors and Staff
| Quizzes | Approx. Time |
|---|
| Staff Portal - The Basics | 30 |
| Staff Portal - Enter Time - Clock In/Out | 30 |
| Staff Portal - Enter Time - Manual In/Out | 30 |
| Staff Portal - Enter Time - Total Hours | 30 |
| Staff Portal - Enter Attendance | 30 |
| Staff Portal - Update Skills/Levels | 45 |
| Total - Coaches/Instructors and Staff | 3 hours, 15 minutes |
Supervisors and Managers
| Quizzes | Approx. Times |
|---|
| The Basics | 60 |
| Search in Jackrabbit | 60 |
| The Executive Dashboard | 60 |
| Manage Users | 90 |
| Staff Management | 90 |
| Staff Portal Settings | 90 |
| Staff Portal Settings (Continued) | 90 |
| Staff Portal Management | 60 |
| Manager Use of the Time Clock | 90 |
| Work with Classes | 90 |
| Worth with Classes (Continued) | 60 |
| Class Enrollment Management | 90 |
| Tuition Fees | 90 |
| Tuition Fees (By Class Fee Billing Method) | 60 |
| Tuition Fees (By Total Hours Billing Method) | 45 |
| Non-Tuition Fees | 30 |
| Collect Payment from an Individual Family | 90 |
| Collect Payment from Multiple Families | 120 |
| Send Emails | 60 |
| Financial Reports | 120 |
| Enrollment Reports | 45 |
| Total - Supervisors and Managers | 26 hours, 30 minutes |
