Search Transactions

Search Transactions, located under the Transactions menu, is a powerful tool to help you locate fees, payments, credits, and refund transactions.

• Choose from more than 20 filters (Search Criteria) to drill down to the transactions you are looking for.
• Edit multiple transactions at once from the search results.
• Email families or export to Excel directly from the search results.
• Quickly locate ePayment transactions, including declined payments with Declined Reason Codes.
• Search within columns in the results.

Processing multiple ePayments at once is a time saver! You can even take it one step further and schedule ePayments to process later! Whether you are processing multiple ePayments now or scheduling them to be processed later, reviewing those transactions is an important step.

Search Criteria

There are many filters available in Search Transactions. By default, the search will include all non-deleted transactions for the current date or date range selected. Along with the filters you can use to search transactions, Search Criteria options allow you to search specifically for transactions for a specific family, student, or class.

For this example, the Transactions Date from/through was set for 15 days. Leave all the other Search Criteria selections blank. Click Submit. The grid will display all the transactions recorded for the time period selected.

Search Results

The search results grid displays all the transactions for the timeframe. In this grid, there are 367 transactions. 

• Click the Edit Transactions icon(pencil in the upper right) to open the Edit Transactions page and make updates as needed.
• To edit a single transaction, use the row menu icon> Edit to open the Edit Transaction window.

The report results can be further customized to show or hide columns of information, sort and filter columns, or modify column width. You can send an email or print directly from the report results.

Save time and effort each time you open a grid page to view your data! After you have edited column settings and set the grid column widths, you can save the filtered data as a Favorite. A saved Favorite can be set as a default view and shared with other Jackrabbit Users in your organization.

Use the action icons in the upper right to work with the information in the grid.

• Adjust Columns - click Adjust columns > Squeeze gridto view the entire grid on the page.
• Send Message - leave the 1st column unchecked and click on the Send Message iconto send an email to all the contacts/families in the report. You can also use the 1st column to select a single family or group of families to send a message to. If you have texting enabled, you'll have the option to send a text; if you have Jackrabbit Plus, you'll be able to send push notifications. 
• Refresh the data - click the Refresh Grid (icon)to update results in the grid if you make updates.
• Print or Export to Excel - click the More (icon)to print or export the data to Excel.

Note:  Depending on the width of the report, reduce the size/scale of the report so all the columns print.