Customize / Edit a Jackrabbit Email Template

An email template contains basic information and formatting so that it can be re-used and edited whenever needed. Jackrabbit offers a comprehensive list of typically-used templates, each with full-color graphics and standard wording. Any of these templates can be edited and customized from the Gear icon > Settings > Email Templates.

Many of the templates have placeholder images for your business logo. You can easily delete the placeholder and replace it with your company logo.

Some of the information in the templates is sample content. Make sure you change all of the dates, times, locations, etc. in a template before you send it.

We have designed many GENERAL templates as well as INDUSTRY-SPECIFIC templates that have industry-specific content and images:

  • 100's: General templates for any industry
  • 200's: DANCE templates
  • 300's: GYMNASTICS templates
  • 400's: SWIM related templates
  • 500's: CHEER related templates

Customize or Edit an Email Template

  1. Go to the Gear icon > Settings > Email Templates. Alternately, go to the Families menu > All Families > Email/Text Families.
  2. Click the name of the template on the List Templates page you'd like to customize. (You can see what any template looks like by clicking the eye icon.)
  3. Make any changes (such as adding your logo, changing dates, etc.).
  4. Click Save Changes.

Type in part of the Email Template name in the search box under the Name column to find the template you want quickly!
  1. Create a link to your Parent Portal:
    • Use this URL:
    • Replace XXXXXX with YOUR Jackrabbit Org ID# (Gear [icon] > Account > My Account > Your Org ID)
  2. Highlight the text that you want to convert to a link in the email template.
  3. Click the Insert/Edit Link button in the email editor toolbar.
  4. Add the Parent Portal link, you created in step 1 to the URL field and click OK. This will change the text to a link.

Add Your Organization's Logo in an Email Template

  1. Go to the Gear icon > Settings > Email Templates. Alternately, go to the Families menu > All Families > Email/Text Families.
  2. Locate and click the email template you would like to update.
  3. Place your cursor exactly where you want your logo to show in your email.
  4. Select one of these options to add the logo file to the email template:

    Use the Insert Image button under Jackrabbit files
    1. Click Insert Image.
    2. Upload a logo file in the top section of the Insert Image window. The logo will display under Select files, click the file and you will see a check mark.
    3. Click Insert 1 Image. The logo will be inserted into the email.
    4. Highlight the image to resize it when needed.
    Use the Insert/edit image button in the email editor

    Your logo image must be located somewhere on the internet so you can copy the URL link location to use this option.

    1. Click Insert/edit image.
    2. Enter a URL into the Source field, and add description and dimensions as needed.
    3. Click OK. The logo image can be sized once you have placed it into the Message area.

  5. Click Save Changes when you are done editing the email template.

It is also possible to edit an email template immediately before sending it by selecting it from the list of drop-down choices in the Email editor and making changes to the body of the template prior to sending.  Note: This type of temporary edit is not saved to the template for future use and is only sent to the recipients selected.


Your school is closing on a Tuesday due to inclement weather, and you need to notify families of students enrolled in Tuesday classes. In All Families filter for students enrolled in Tuesday classes only Enrollment > Days - Select all that apply, click Send Message (icon)and define your audience. Select the 113 Weather Closing template. Update the day and date of the closing within the message.

By editing the template here, the email recipients receive the edited information but the information is not saved to the template for future use.

Frequently Asked Questions

Q.  I accidentally deleted one of the professionally designed templates. Can I add it back?

A.  It's possible to delete one of the professionally designed templates (using the Trash Can icon), but don't panic. If you realize that you did this in error, contact Support and they will provide instructions for you to re-create it.