Where to Go With Questions

The Help Center has a full range of help articles beyond what is included in this Training System and also includes additional training options.  Select the ? icon on the menu bar in the Jackrabbit database to access the Help Center or other help resources (green icons).  

If you still have questions after reviewing the Help Center, contact our Support Team (blue icons).  

  • Select Quick Chat if you have a question on a simple topic that will not require research.  Type in your question and a Support Representative will begin a chat conversation with you similar to texting.
  • Select Submit a Ticket to allow us time to log into your database, research, or route your ticket to a specialist.  You will get a response via email typically within 2 hours during our business hours (Mon-Fri 8am-8pm Eastern time).
  • Select Request a Call if you prefer to talk with a Support Representative.  You may schedule an appointment for:
    • Open Topic Quick Call (15 Minutes)
    • Open Topic Extended Call (30 minutes)
    • ePayments  Call (30 Minutes)
    • QuickBooks Call (40 Minutes)
    • Database Review / Checkup Call 
      • Database Review calls are available October through June

If you have questions regarding using this Training System, contact Education@Jackrabbittech.com with the Subject "Training System".


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