It is important that a User ID have an email address associated with it.
- If a user is logged in and sends a Support request (using the Support Button), the response will be sent to the email address associated with that user.
- If a user's password is locked out, a new temporary password can be sent to the email address associated with the User ID.
To add or edit a User's email address:
- Go to the Gear (icon) > Settings > Users & Permissions.
- Click the User ID that needs updating.
- Enter the new email address.
- Click Save Changes.