Use Transactions Search to locate a payment and make a refund or void.
- Go to Transactions on the menu bar and select Search.
- Change the Transaction Date from field (to the first of the previous month) and change the Type field to Payment (Credit).
- Click the Submit button on the Search Transactions screen.
- Select a payment to refund or void. Use the row menu for that payment and select Refund.
- Choose the Refund Method from the drop-down list and complete the Refund Check # and Note fields if you wish.
- Select which fee(s) to refund by clicking in the check box(es).
- Click the Next button and indicate if the fee(s) are still due.
- Select the Submit Refund button to record the refund (or void if ePayment hasn't settled with the gateway) to the family's Transactions tab.