Permissions control the ability of your Users to see certain data and take specific actions. Before moving forward review Time Clock Administrator - Required User Permissions.
One or more people in your organization should be selected to work with the Jackrabbit Time Clock.
Managing the Time Clock is a four-step process that should be completed in the following order:
- View time entries and resolve incomplete time entries.
- Approve or Unapprove time entries.
- Close the pay period (all time must be approved before a pay period can be closed).
- Export to Excel to work with the data or export it to Express Payroll for payroll processing.
Jackrabbit only accepts a 12-hour format when entering time into the time fields. You will be prompted to enter the next digit and am or pm. Note: when entering a single-digit number, you must either enter a "0" before the number or enter a ":" after the number. Military time is not accepted!
Frequently Asked Questions
Q. Why can't I see some of the options under the Time Clock menu?
A. There are several User ID permissions that control a User's ability to work with the Time Clock.
These permissions are located in the Staff and Staff Portal permission categories. Edit a User ID's permissions from the Gear (icon) > Settings > General > User IDs (left menu) > click link on the User ID to be edited > User Permissions (left menu).
Refer to Time Clock Administrator - Required User Permissions for a complete list.
Q. Can I export staff time data from Jackrabbit to a payroll system?
A. Jackrabbit exports time data (hours) to Express Payroll for payroll processing and to Excel as an CSV file. Additionally, most reports are exportable to Excel using the Export button on the report.
Q. Why is the Time Clock time off?
A. Check your Daylight Savings time settings. Go to the Gear (icon) > Settings > General > Organization Defaults (left menu) > Time & Date Settings (section).
Review and confirm your Time Zone and Observe Daylight Saving settings are correct. Enter current DST Start and DST End dates. Click Save Changes.
